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Privacy Policy


By reviewing our website ("Website") or by using our services through the mobile application Meraparcel ("App"), (collectively "Platforms"), you agree to be bound by the terms of this Privacy Policy. By visiting our Platforms and/or by providing Your information, You consent to the collection and use of the information You disclose on our Platforms in accordance with this Privacy Policy, including but not limited to, your consent for sharing your information as per this Privacy Policy. You acknowledge and agree that even if you are not a registered User with Us, We may collect information about you, if a registered User has provided us with your information to facilitate services. If we decide to change our Privacy Policy, We will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances We disclose it. If you do not agree for the forgoing, please do not continue to use or access our Platforms. For the purpose of this Privacy Policy, the term 'Us' or 'We' refers to Amaze Courier Private Limited.

1. Collection of Personally Identifiable Information

1. We collect certain information about you to help us serve you better. The information collected by us is of the following nature:

Name and job title.

Telephone Number.

Email Address

Service Address

Other information about the service address which you give us.

Your IP address

Information about your device

Demographic information such as postcode, preferences and interests.

Information provided by you while initiating and running a task, including, without limitation: Search words; Location; Products or services being sought; and All chat history.

Any other personal information which you give us in connection while booking a service or is relevant to customer surveys and/or offers.

Camera access

Gallery access

2. On receiving personal information about our Users, You no longer remain anonymous to us. We may use this information to do internal research on our Users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. We indicate fields that are mandatorily required to be filled and fields that are optional. The Users may decide whether or not to provide such information to us.

3. You may choose not to provide us with any personal information or information as required to complete your tasks. If we do not receive information required for your tasks, a partner/service provider/merchant may choose not to complete your task.

4. On our Website, you can browse without telling us who you are or revealing any personal information about yourself. We may automatically track certain information about you based on your behavior on our Website. This information may include the URL that you just came from (whether this URL is on our Platforms or not), which URL you next go to (whether this URL is on our Platforms or not), your browser information, and Your IP address.

5. On our Platforms, We use data collection devices such as "cookies" on certain pages to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platforms. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website/App that are placed by third parties. We do not control the use of cookies by third parties.

2. Additional Information When you use our services, we may collect information about you, with your permission, in the following general categories:

1. Location Information: When you use the Platforms through the telecommunication device, we collect your location data. If you permit the Platforms to access your location through the permission system used by your mobile operating system, we may also collect the precise location of your device when the App is running in the foreground or background. We may also derive your approximate location from Your IP address.

2. Address Book: For certain features, we will need access to your address book on your device. If you permit us to access your address book, we may access and store names and contact information from your address book to facilitate certain service features on the App.

3. Transaction Information: We collect transaction details related to Your use of Our Platforms, including the type of service requested, date and time the service was provided, amount charged, and other related transaction details.

4. Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information

3. Use of Personal Information

1. The information collected by Us through our Platforms maybe used inter alia for the following purposes: To find third party service providers; Internal record keeping; To improve our products and services.

2. We may periodically send promotional e-mails or messages on the APP about new products, special offers or other information which We think You may find interesting

3. From time to time, we may use the information to customize the Website or App according to your interests.

4. We may use personal information to resolve disputes that may arise with the use of our Services, help promote a safe service to all the Users of the Platforms, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce our terms and conditions.

5. We identify and use your IP address to help diagnose problems with our server, and to administer our Platforms. Your IP address is also used to help identify you and to gather broad demographic information.

4. Sharing of Personal Information

1. We share your information with third party service providers upon receipt of request by you to find a third party service provider to carry out specific service requests.

2. We may also share your information with payment service providers and regulatory authorities in the event of any request from such authorities.

3. We may disclose your personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.

4. We and our affiliates will share/sell some or all of the collected information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.

5. We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our Users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

6. Information Safety All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorized person has access to it. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

7. Refund Policy Please refer to Terms of Use for cancellation of a delivery service order. Full money will be refunded for unsuccessful delivery (not attributable to the customer) or order cancelled and notified to the Company 3 Hours* prior to the pick-up time for delivery. The refund shall be subject to deduction of applicable statutory levy, if applicable. Refer to Terms and Condition of Product. No refund shall be made with respect to cancellation, if delivery boy reached the pickup location. If a third party vendor has been engaged or we have incurred a cost with a third party vendor, you cannot cancel the task. You will in such circumstances be subject to the cancellation and refund policies of such third party vendor. Whilst we surely hope not, but we may need to cancel your order in any of the circumstances below:

in the event of the designated address following outside the delivery zone offered by us;

If in our discretion the task involves the supply of goods/services that may violate applicable laws, standards and/or regulations or may offend taste and decency in the relevant jurisdiction.

Inability to proceed/complete the task due to lack of information, direction or authorization from You;

Inability to complete the task due to reasons beyond our control.

17.4 Refunds may be provided only when the task has been pre-paid. In any one of the following circumstances we may provide a refund: (a) us cancelling Your order due to the area of delivery being outside the jurisdiction of the services offered by us or by third party vendors; (c) You cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking. 17.5 Our decision on refunds shall be at our sole discretion and shall be final and binding. All refund shall be processed and credited to your account in accordance with the terms that may be stipulated by the partner payment merchant and/or associated bank. Refund shall be made to the same source from which it was made e.g., bank account (in case of net banking) and credit card (in case of credit card payment) All credit cards refunds are subject to applicable transaction charges. Refund will be initiated from company end within 24 hours. In case of any clarification, please contact:

8. Choice/Opt-Out 6.1 We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after providing us with personal information. If You want to remove your contact information from all lists and newsletters, please contact 6.2 Pursuant to the completion of your task, if you choose to delete any or all of your task(s) or content of your messages, you may send an e-mail to the same effect with the necessary details of your task(s) that are to be deleted to Please note, we may still retain some information and record of transactions as required by any law, contract or policy applicable to us.

9. Third Party Links We use third-party advertising companies to serve advertisements when you visit our Platforms. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other platforms in order to provide advertisements about services of interest to you.