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Terms & Conditions

Terms Of Use

This package is entrusted to MERAPARCEL for shipment on terms and conditions specified below:-

We collect certain information about you to help us serve you better. The information collected by us is of the following nature:

The consignor acknowledges that the terms and conditions will be binding on the consignor and MERAPARCEL.

The consignor warrants that he is the owner or the authorized agent of the owner of the goods / articles transported and accepts present terms and conditions.

The consignor warrants to MERAPARCEL that the description of the consignment goods as noted on this consignment note confirms accurately to the actual content thereof and it does not contravene the provisions of the Indian Postal Act of any other law.

MERAPARCEL will use the consignor / consignee information as shared, to update and inform the consignor / consignee through SMS, Whats-app and/ or email regarding the delivery status of the product and obtain feedback from the consignor / consignee regarding the said service only so as to improve the customer experience with MERAPARCEL.

All shipments are booked by MERAPARCEL in good faith in respect of the contents thereof. The consignment shall not contain any items or materials which are prohibited or considered contraband by any law. In the event of the shipment containing any items or material as aforesaid, the consignor agrees and undertakes to indemnify MERAPARCEL in respect of all consequences thereof including for claims made by any third party and / or all losses incurred by MERAPARCEL in respect of the said item or material.

The consignor shall not book any consignment containing any the following nor can MERAPARCEL knowingly carry any of the following items - highly perishable food items, LEDs, LCDs, plasma, OLED and any kind of television screens, liquid product, livestock, perishables, live plants, flammable items (firecrackers, oil cans, adhesives, paint cans), explosives (arms, ammunition, fireworks, flares, gunpowder, airbag inflators), fire extinguishers, platinum, gold, silver, artificial jewellery, gem, precious, semi-precious metals or stones in any form including bricks, alcohol/tobacco/medicines/drugs/poisonous goods, toxic and infectious items, high capacity batteries such as car batteries, generator batteries, machinery parts containing oil, grease, fuel or batteries, corrosive items (acids, chemicals), radioactive material, indian postal articles such as stamps and articles like coins, banknotes, currency notes, traveller's cheques, gambling devices, lottery tickets, pornographic material, dry ice used for packaging or temperature control and other items considered contraband under the Indian Postal law. Further, consignor will not hand over any secure documents including but not restricted to passport, Aadhar Cards, bank statements, credit cards, debit cards, bank cheques and / or currency items, passports amongst other documents.MERAPARCEL is not licensed to carry the above mentioned products/ documents.

Weight: MERAPARCEL will charge extra amount for the shipment to the sender if found that the actual weight of the shipment is more than designated value given during registration. In the cases where the actual weight is less than the designated value, it will be connected for further process. MERAPARCEL will not be liable for the miscalculation

Updates in the address after pick up may increase charges once the shipment leaves the pickup location of origin whereas a change of contact details is possible if duly communicated to MERAPARCEL through the Chat or Voice Support. Consignor to note that changes to the existing relevant details might lead to a delay in delivery timelines basis the new delivery address.

MERAPARCEL reserves its right to refuse the booking of any consignment without assigning any reason whatsoever.

MERAPARCEL shall have the right to open / inspect the consignment at the time of booking or during transit.

Unless and until otherwise specified, the delivery shall be made at the address mentioned in the consignment.

The consignor shall be solely responsible for all costs and expenses (GST) and also for all costs consequent to any penalty, action, proceedings in relation to the consignment. The aforesaid costs and charges and all other levies and duties shall be payable by the consignor failing which MERAPARCEL shall be within its rights to withhold the delivery of the consignment or forfeit the consignment entirely if required.

MERAPARCEL reserves the right to refuse delivery of consignment if proper acknowledgment, such as company seal, signature, etc is not given by the consignee. Further, the address of the consignee shall be given along with the address and the contact number to enable prompt delivery and easy identification.

The consignor accepts that the condition that the shipment is to be carried by MERAPARCEL from the point of booking to the delivery address. For any rerouting / redirection, the consignor shall be liable to pay additional charges as applicable.

The consignor has agreed to obtain the services of MERAPARCEL at the consignor's own risk.

While MERAPARCEL will endeavour to exercise its best efforts to provide expeditious delivery of the consignment in accordance with regular delivery schedules, MERAPARCEL shall not under any circumstances be liable for delay or for consequences arising out of delay of the said consignment, regardless of the cause for delay.

MERAPARCEL shall not be liable for any delay in pickup, mis-delivery, non-delivery or loss or damage to it caused on account of an act of God, force majeure and or circumstances like strikes, riots, political and other disturbances or accidental fire, accident of vehicle carrying the goods explosions or any other cause reasonably beyond the control of MERAPARCEL.

The consignor should ship only a single package per bill number. If the consignor hands over multiple packages against a single bill number, MERAPARCEL will not be liable for losses, damages or delays.

At the time of booking parcels, the consignor will be required to provide a declaration stating the value of the consignment and the detailed description of materials in the consignment and the same shall be binding on the consignor.

Dangerous Products

Oil-based paint and thinners (flammable liquids)

Industrial solvents

Insecticides, garden chemicals (fertilizers, poisons)

Lithium batteries

Magnetized materials

Machinery (chain saws, outboard engines containing fuel or that have contained fuel)

Fuel for camp stoves, lanterns, torches or heating elements

Automobile batteries

Infectious substances

Any compound, liquid or gas that has toxic characteristics

Bleach

Flammable adhesives

Arms and ammunition

Dry ice (Carbon Dioxide, Solid)

Any other material suspected potential dangerous for movement by air Restricted Items

Precious stones, gems and jewellery

Uncrossed (bearer) drafts / cheques, currency and coins

Poison

Firearms, explosives and military equipment

Hazardous and radioactive material

Foodstuff and liquor

Any pornographic material

Hazardous chemical item

Any other item deemed unfit for air movement

Any claim (including for loss or damage) in respect of the consignment shall be made in writing within fifteen (15) days from the date of receipt and sent to support@meraparcel.com. In the case of damaged shipments, the consignor and / or consignee needs to share 3 photos of the shipment along with the description of the damage. In absence of any such claims, made within the period stipulated here, MERAPARCEL shall not be liable for the same.

When claiming for refund against a loss or damage, the consignor must verify his / her identity as the original sender of the parcel. MERAPARCEL may ask for relevant information to identify credibility in this case. In case credibility is not established by MERAPARCEL, the refund will not be processed.

The Consignor declares that he has packaged the consignment as per packaging guidelines mentioned below. The Consignor undertakes entire responsibility in case of any damage to the goods due to faulty packaging and shall not make any claim, whatsoever, against MERAPARCEL. In case of damage caused to a shipment due to poor packaging, MERAPARCEL will not be liable for compensation.

In any event, MERAPARCEL shall not be liable for consequential or special damages or indirect losses due to loss or damage to the consignment or due to delay in delivery, mis-delivery, non-delivery of consignment for any reason whatsoever. More particularly, MERAPARCEL shall not be liable for any loss of income, profits, interests and other consequential losses.

In the event of non-delivery of a shipment, the consignor can opt for the shipment to be returned. MERAPARCEL reserves the right to charge the consignor for this reverse movement. For the same, the return address is set as the same address registered as sender's address at the time of booking.

Insurance - The Consignor hereby undertakes and agrees that, should he/she so desire, he/she shall insure the shipment from point of origin to point of final destination at his/her own cost. MERAPARCEL shall not be liable for insuring the shipment.

Arbitration - All disputes, differences, claims or questions between MERAPARCEL and consignor or anybody claiming through consignor shall be referred to arbitration to be held in accordance with the provisions of the Arbitration and Conciliation Act 1996 or statutory modification or re-enactment thereof for the time being in force and that two arbitrators shall be appointed one by each party and the said two arbitrators shall by their mutual consignment appoint a third arbitrator. The arbitration proceedings shall be held and conducted in Delhi. The award of the arbitrator shall be final, compulsive and binding upon the parties.

Subject to the provisions of arbitration clause hereinabove the courts in Delhi shall have the executive jurisdiction to deal with all disputes and matters regarding performance or non-performance of obligations under or in respect of transaction covered by this consignment.